Cancellations & Refunds
1. Overview
At kamvin.com, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund under the terms outlined below.
2. Return Eligibility
You may request a return if:
- The item is damaged or defective
- You received the wrong product
- The product is unused and in original packaging
- The return request is made within 7 days of delivery
We reserve the right to reject returns that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for return:
- Used products
- Opened hygiene or personal care items
- Products purchased during clearance or sale
- Gift cards or digital products (if applicable)
4. Return Process
To initiate a return:
- Email us at [your email address]
- Provide order number and reason for return
- Attach clear images (if product is damaged)
Once approved, we will provide return instructions.
5. Refund Process
- Refunds are processed after we receive and inspect the returned product.
- Approved refunds will be credited to the original payment method.
- Refund processing time: 5–10 business days.
If payment was made via Cash on Delivery (COD), refund may be processed via bank transfer.
6. Shipping Costs
- Original shipping charges are non-refundable (unless product was damaged or wrong item sent).
- Return shipping cost may be borne by the customer unless the error was from our side.
7. Cancellations
Orders can be cancelled before shipment.
Once shipped, cancellation is not allowed and standard return policy will apply.
8. Delayed or Missing Refunds
If you haven’t received a refund:
- Check your bank account again
- Contact your bank or payment provider
- If issue persists, contact us at [your email address]
9. Contact Us
For return or refund queries:
Website: https://kamvin.com
Email: [your email address]
